Important reminder for UT Southwestern Residents & Fellows: change your UTSW password or perish

Secure-Your-Email-Account-from-Hackers-Snap5UT Southwestern passwords automatically expire once a year (usually around the anniversary of your start date), and reminders about the password expiration are sent to your UT Southwestern email address to prompt you to change it. However, some UT Southwestern affiliates (e.g., residents/clinical trainees who are located at Children’s Health or Parkland Health and Hospital System) do not actively use their UT Southwestern-issued email account and might not receive these notifications.

If a UT Southwestern email password is not changed annually, the account will automatically be flagged as “inactive”, and UT Southwestern Information Resources (IR) will cancel the account for security reasons, which also means access to your Library’s resources will be suspended. The process of restoring access to a cancelled account is lengthy and requires the intervention of your department staff. Access to Library resources will be available only after the request to reactivate the account has been made by your department and processed by Information Resources.

But, if you reset your password now, this hassle can be avoided! Detailed steps are provided below.

HOW TO RESET YOUR PASSWORD NOW

  • Using a UTSW workstation or VPN (i.e., Junos Pulse), go to the UTSW Self-Service Password Registration page.
  • Type in your UT Southwestern username and password. Then, input and confirm your new password.
  • If you have forgotten your password, leave it blank.
    • If you had previously set up recovery questions, you will be asked those questions in order to reset your password.
    • If you had never set up recovery questions, you will need to call the IR Help Desk at 214-648-7600 to reset your password.

WHAT TO DO IF YOU STILL CAN’T LOGIN TO EZPROXY NOW

To get started, please read the following statements:

  • I never use my UTSW email address account.
  • I haven’t changed my UTSW password since it was issued to me at orientation.

If either or both statements are “TRUE”, then your account has most likely been deactivated. Contact your UT Southwestern departmental administrator and ask them to initiate a new IAR form for your cancelled account. You will need to wait for IR approval before your account will be reactivated.

If either or both statements are “FALSE” and you have recently reset your password, or you continue to have problems, please email LibWebmaster@utsouthwestern.edu.

UTSW Affiliates Library Resources access at Children's Health migrating to EZProxy Login only

EZproxyUT Southwestern affiliates working in Children’s Health will now be prompted with an EZProxy login in order to access all paid Library resources, which includes Ejournals A to Z, full text article linking, and clinical resources (e.g., UpToDate, ClinicalKey).

This change is being implemented to resolve compounding UT Southwestern Information Resources security and networking system access incompatibilities. Our resource vendors also require more clear authentication paths to ensure that only authorized UT Southwestern affiliates obtain access to licensed content. EZProxy authentication will streamline the process and provide clear access entry.

We apologize for the access troubles encountered over the last weeks and anticipate this fix will correct any problems that have not been resolved by previous measures.

If you are a UT Southwestern affiliate who still experiences access issues at Children’s Health, please report your issue to Liberesources@utsouthwestern.edu. Please include information about where you were attempting entry, what browser you are using, and your location.

Off-campus access to Library resources temporarily suspended Friday, March 25, from 5 – 6 p.m. during EZproxy upgrade

Due to necessary maintenance of our EZproxy server, the Library’s electronic resources may be unavailable for approximately an hour beginning at 5 p.m. on Friday, March 25, 2016.

This upgrade should resolve recent access issues experienced at Childrens’ Health.

Get PsychiatryOnline access anytime, anywhere on your mobile device

psychonlineAPA Publishing (American Psychiatric Association) recently released a mobile solution for PsychiatryOnline, which allows users to “pair” their smartphone or tablet to our institutional subscription. Download PsychiatryOnline’s Mobile Device Pairing Guide for directions on how to pair your mobile device. Once paired, a user can access POL from their mobile device whenever and wherever there is an Internet connection available. Device pairings expire after 90 days, but can be re-paired at that time.

 

Important reminder for UT Southwestern Residents: Change UTSW password or perish

Security-webUT Southwestern passwords automatically expire once a year (usually around your start date anniversary), and reminders about the password expiration are sent to your UT Southwestern email address to prompt you to change it. However, some UT Southwestern affiliates (e.g., residents/clinical trainees who are located at Children’s Health or Parkland Health and Hospital System) do not actively use their UT Southwestern-issued email account and might not receive these notifications.

If a UT Southwestern email password is not changed annually, the account will automatically be flagged as “inactive”, and UT Southwestern Information Resources (IR) will cancel the account for security reasons, which also means access to your Library’s resources will be suspended. The process of restoring access to a cancelled account is lengthy and requires the intervention of your department staff. Access to Library resources will be available only after the request to reactivate the account has been made by your department and processed by Information Resources.

But, if you reset your password now, this hassle can be avoided! Detailed steps are provided below.

HOW TO RESET YOUR PASSWORD NOW

  • Using a UTSW workstation or VPN (i.e., Junos Pulse), go to the UTSW Self-Service Password Registration page.
  • Type in your UT Southwestern Username and password. Then, input and confirm your new password.
  • If you have forgotten your password, leave it blank.
    • If you had previously set up recovery questions, you will be asked those questions in order to reset your password.
    • If you had never set up recovery questions, you will need to call the IR Help Desk at 214-648-7600 to reset your password.

WHAT TO DO IF YOU STILL CAN’T LOGIN TO EZPROXY NOW

To get started, please read the following statements:

  • I never use my UTSW email address account.
  • I haven’t changed my UTSW password since it was issued to me at orientation.

If either or both statements are “TRUE”, then you account has most likely been deactivated. Contact your UT Southwestern departmental administrator and ask them to initiate a new IAR form for your cancelled account. You will need to wait for IR approval before your account will be reactivated.

If either or both statements are “FALSE” and you have recently reset your password, or you continue to have problems, please email LibWebmaster@utsouthwestern.edu.

Experiencing “Infinite Proxy Loop” errors? Find out how to fix it!

Sick of getting the “Infinite Proxy Loop” error when searching Ejournals A-Z ?

Most users experience this problem when they are either logging into the MyUTSW site from an off-campus location or trying to reach the Ejournals A-Z site through MyUTSW web pages or using the same browser as MyUTSW. The error occurs because there is a conflict between the MyUTSW and EZproxy authentication processes.

To solve this issue, you have two options:

  1. Open another browser to go to the Ejournals A-Z page. You’ll be asked to authenticate in the new browser using EZproxy, and your MyUTSW session remains open in the other browser.
  2. Log out of MyUTSW first, then go to the Ejournals A-Z page and authenticate using EZproxy. This option is necessary if you only have one browser on your computer.

If you tried both of these options and neither worked, there might be another problem. Contact Heather Perkins by email or 214-648-2006 for further assistance.

Library website maintenance scheduled on Friday, 5/1/2015, 2-4 p.m.

Server

The Health Sciences Digital Library and Learning Center website will be temporarily redirected to the limited function back-up site this Friday, May 1, 2015, from 2 to 4 p.m. while we upgrade our database server. Access to ejournals and ebook holdings — with links to ensure off-campus availability — will be provided on the back-up site.

Please contact LibWebmaster@utsouthwestern.edu for any questions or concerns during this transition.

VisualDX introduces new mobile app for iPad, iPhone, and Android Devices

VisualDX_febVisualDX has just launched a new mobile-friendly app for clinical decision-making assistance. To use the Library’s campus subscription, complete the following steps to activate the app for on-site and remote mobile access:

  1. Launch VisualDX from your Library’s website and click on the “Get our free app… Learn how” button (center of VisualDx homepage) or the “Get Mobile” link (top right of page).
  2. Create your personal username and password as instructed.
  3. Once you have a username and password, you can download the free VisualDx Mobile app on your mobile device from the iTunes Store or from Google Play.
  4. Launch the VisualDx app from your device and sign in using the username and password you created.

VisualDX is a clinical decision-making Internet resource, which provides instant access to concise disease information and high-quality medical images to assist in diagnosis, to direct testing, and to guide management and therapy decisions.

New Clinical Workstation at North Campus Branch Library

A 24/7-access Clinical Workstation is now available for usage at the North Campus Branch Library (Room ND2.300). The following designated user groups may use this station to engage in clinical documentation tasks at North Campus in a private setting:

  • Medical students (MS2, MS3, and MS4)
  • UTSW faculty & hospital staff authorized for EPIC access
  • Parkland EPIC trainer

Library confirms EZProxy phishing scam

Some university members have recently received an email with “Off-Campus Access” in the subject line that claims to be from the Library and notifies them that their “off-campus access to electronic resources is expiring soon”. (See image below.) Please note: This is **NOT** a legitimate email; it is a “spear phishing” scam, which is a targeted attack focusing on institutions like UT Southwestern that often use identifying information (like the actual name of the Information Security Officer of the institution or specific information about you) to create trust. This email should be deleted.

This is a reminder that the UT Southwestern Health Sciences Digital Library and Learning Center will:

  • Never ask for a user ID or password
  • Never notify users to update their account information via email

Here are some security tips directly from UT Southwestern Information Resources:

  • Don’t click on links in emails from people you don’t know. You can move your mouse over links to view the true destination. If you don’t recognize the website, don’t click on the link.
  • If you don’t recognize the sender of the email and/or the account is not from a UT Southwestern account, delete the message. Think before your act.
  • Be wary of “official” emails that contain grammatical errors or spelling mistakes.
  • Be cautious about opening any attachment or downloading any files from any email you receive, regardless of who sent them.
  • Be suspicious of any email with urgent requests for personal financial or sensitive information. Legitimate companies do not ask for this type of information via email.
  • UT Southwestern Medical Center Information Resources will never ask for a username and password in an email.

If you are unsure about the legitimacy of an email, contact the IR Service Desk or your departmental support. Forward spam or phishing emails to spamreport@utsouthwestern.edu.

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