Sick of getting the “Infinite Proxy Loop” error when searching Ejournals A-Z ?
Most users experience this problem when they are either logging into the MyUTSW site from an off-campus location or trying to reach the Ejournals A-Z site through MyUTSW web pages or using the same browser as MyUTSW. The error occurs because there is a conflict between the MyUTSW and EZproxy authentication processes.
To solve this issue, you have two options:
- Open another browser to go to the Ejournals A-Z page. You’ll be asked to authenticate in the new browser using EZproxy, and your MyUTSW session remains open in the other browser.
- Log out of MyUTSW first, then go to the Ejournals A-Z page and authenticate using EZproxy. This option is necessary if you only have one browser on your computer.
If you tried both of these options and neither worked, there might be another problem. Contact Heather Perkins by email or 214-648-2006 for further assistance.