We have had reports of clients unable to access certain articles available in our collection when using EZproxy and VPN. The EBSCO platform has also had access issues reported. While we are in the process of updating EZproxy, and evaluating the issues reported. Here are some recommendations during this transition:

• Use Desktop VPN (this link goes to the UTSW Information Resources internal site page) vs. browser-based Pulse Secure Connect, which you initiate when logging into MyUTSW.
• Make sure your Desktop VPN is the current version. (Older versions have been problematic with some of our resource platforms).
• Make sure your browser(s) are updated to their current versions. Some platform upgrades do no support earlier browser versions like Internet Explorer.

EBSCO Article Retrieval Issues

EBSCO is going through a security upgrade during the next couple months. Using the “open the page in a new window” yellow bar (see image below) is necessary for accessing these articles. If you are having trouble, look for the yellow bar link in the center at the top of your browser.

Please report any issue with article retrieval to Liberesources@utsouthwestern.edu with the citation information.

We apologize for any inconvenience and are doing our best to fix the issue.